Opensea

Community Manager

Job Description

Posted on: 
December 21, 2021

OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and onboarding specialist. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.

Responsibilities

- Onboard new users and ensure their continued success as NFT traders.

- Provide customer support via Zendesk, Discord, Slack, and Telegram.

- Maintain and promote a vibrant community culture.

- Synthesize insights from community interactions and surface critical issues to the engineering team.

- Audit new collections and projects applying for more visibility on OpenSea.

- Preemptively protect buyers from fakes and responding to reports.

- Keep internal and external informational resources up to date in an environment of rapid iteration.

- Contribute ideas and effort to our brand, content, and community strategies.

Job Requirements

- Ability to provide support for questions that arrive outside of American timezones (Europe, Africa, and Asia)

- Understanding of and passion for decentralized technology.

- Strong work ethic, hustle, communication, writing ability, and business development sensibility.

- Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.

- Deep curiosity, relentless resourcefulness, and a growth mindset.

- Perfect comfort with frequent context switching.

- Ability to effectively prioritize tasks in a rapidly shifting landscape.

- Patience for helping out the new and unacquainted!

- (nice to have) Experience leading a community.

- (nice to have) Marketing experience.

- (nice to have) Experience writing HTML.

- (nice to have) Familiarity with WordPress.

- (nice to have) Deep experience using decentralized technologies.

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