Dapper Labs is looking for a bilingual, startup-minded Customer Support Supervisor to join the mighty and growing Customer Success team to better enable us to support users across all our products. With your help, we hope to build a strong community around our suite of products to bring the benefits of blockchain to the masses!
The ideal candidate has a deep understanding of what is required to educate and scale online communities and agents. This requires a high level of engagement, adaptability, and the confidence to move quickly. You possess a natural curiosity for complex issues and don’t shy away from digging into the weeds to find the best solution for both our community and our internal teams. You’re passionate about new tech and aren’t afraid to mix it up with a wide audience of tech-newbies, developers, and a mainstream audience. Your previous experience in online support will also help us determine which tools and support channels will help the team succeed. The opportunity and freedom to come up with fun and creative ways to educate and engage with a highly engaged community should be very exciting to you.