Opensea

Discord Community Manager

Job Description

Posted on: 
January 3, 2022

OpenSea is looking for an entrepreneurially-minded individual to act as an evangelist, liaison, and host. This person would specifically focus on Discord moderation, on-platform events, and other activities to engage and connect with the broader OpenSea Discord community. Ideally, this individual would be a self-starter with experience using decentralized technologies, combined with some experience in customer success and marketing at an early stage software company.

Responsibilities

- Onboard new users and ensure their continued success as NFT traders.

- Answer non-technical user questions and troubleshoot.

- Work closely with OpenSea's Product, Engineering, Community and Communications teams to write and disseminate critical information about feature updates and product launches as well as bug-related issues as they arise.

- Organize and host events on our Discord server on a regular basis.

- Maintain and promote a vibrant community culture on Discord.

- Synthesize insights from community interactions and surface critical issues to the engineering team.

- Keep internal and external informational resources up to date in an environment of rapid iteration.

- Contribute ideas and effort to our brand, content, and community strategies.

- Manage and scale a team of part-time moderators based globally.

Job Requirements

- 1-2 years moderating a Discord-based consumer community.

- Understanding of and passion for decentralized technology.

- Strong work ethic, hustle, communication, writing ability, and business development sensibility.

- Comfort with semi-technical tasks like using an admin panel and running scripts from the command line or willingness to learn how to do them.

- Deep curiosity, relentless resourcefulness, and a growth mindset.

- Perfect comfort with frequent context switching.

- Ability to effectively prioritize tasks in a rapidly shifting landscape.

- Patience for helping out the new and unacquainted!

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