Rarible

Head of Customer Success (Support, Trust & Safety)

Job Description

Posted on: 
June 7, 2022

While mainly being an algorithm based product, Rarible implements several crucial mechanics led by our Customer Success team. Those include Technical Support, Creators and collectors verification, Report Based content post moderation. There is nothing more important than marketplace trust as well as assurance that somebody’d hold your hand when something is unclear technically.


We’re looking for the person to lead our Customer Success team to go above and beyond to win the customers for the business.


Ideal candidate for us is the experienced manager, comfortable to lead a team as well as jump hands-on for some technical issues and who’s truly passionate about care and can’t stand inefficiencies at how things are done.

Responsibilities

  • Processes, Processes, Processes - Optimizing them to achieve results with a team.
  • Lead Tech Support, Verification, Moderation initiatives
  • Be ready to jump in on the most pressing issues yourselves
  • Collaborate with Product Team to improve the quality of the product
  • Collaborate with Community Team to improve the community
  • Trust Proactively detect product parts that need to be explained better

Job Requirements

  • Management experience
  • Technical background enough for Tech Support cases
  • Trust and Safety experience

Apply now

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