Infrastructure Operations Manager

• Take overall responsibility for operational aspects of our systems and services, specifically the maintenance of a reliable, scalable, infrastructure which meets required SLAs, and metrics like RPO and RTO
• Provide the required governance and oversight for regular operations as well as scheduled activities like managing cloud related patching and vulnerability remediation
• Manage major incident & escalation processes until resolution
• Work with solution architects, devops engineers and backend developers to ensure operational features, like standardised logging, monitoring and alerting, are baked in to all designs
• Write code to build and configure operational aspects of our systems (Iac)
• Build and manage a small team to provide round the clock operational support for our systems
• Liaise with service providers and relevant vendors as and when required
• Anticipate long-term issues and problems, but also build for the present
• Work independently but also engage with the team

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• 5+ years experience of operating on large scale highly available production environments, ideally on AWS
• Experience in managing a team providing infrastructure monitoring and support services in the cloud, including: service integration, SLA management and service desk operations
• Hand on experience with writing code in a DevOps context (IaC)
• AWS Experience, preferably with services such as Lambda, DynamoDB, AWS Shield, CloudWatch, RDS, EC2, ECS
• General infrastructure experience including security and *nix admin skills
• Familiarity with automation and IaC tools (Terraform, CloudFormation, Packer, Gradle, Jenkins, etc)
• Understanding of at one or more scripting language such as bash, python, ruby, JS, etc
• A strong desire to learn new technologies and keep up to date with a fast-moving technology landscape